Why Facebook and Instagram went down for hours on Monday

By: April Carson


The outage of Facebook brought down key business tools for some companies to function. The social media platform and its various platforms, like Instagram or WhatsApp are integral parts in commerce with many businesses relying on them instead of their own website services.


The event that caused this issue was not due do hacks but rather an update from one router which caused disruption within the company's systems globally causing everything related (Facebook) being shut down.


The outage was more than just a temporary setback for Facebook employees, it also impacted the company's daily operations. The routers were physically located in an inaccessible building where there is no power or phone service and they became difficult to reach as soon as you started having any kind of problems with your internet connection due from this unfortunate event happening at work all day long without interruption!


The outage, which occurred on December 7th and left customers unable to access Facebook for nearly 24 hours, was one of the company's largest setbacks since 2019, when a server configuration change caused the platform to go down.


So, where did the problem lie?


Facebook suffered a nationwide outage this week, which began at 11:40 am and ended up being resolved around 6:30 pm. In their update on the situation Facebook said "Configuration changes on routers that coordinate network traffic between our data centers" caused them to block communication with one another (setting off cascades) until they could be reset manually - some operations were lost in-between times during which people couldn't access or post information from certain parts of today's social media world wide web address.


It is clear that Facebook had an issue with the Border Gateway Protocol, a fundamental tool for the Internet. What Facebook is saying, in plain English, is that someone messed with the Internet.



The Border Gateway Protocol is frequently compared to the GPS system or the US Postal Service. The technology tells the rest of the world where traffic and information should be routed, similar to concepts like map coordinates or ZIP codes.

When a firm can't use the gateway protocol, it's as if their online domains don't exist. However, that didn't prevent webpages, searches, and messages from looking for Facebook's properties. And that in turn created other issues.


The outage occurred the day after a whistleblower who leaked private internal research to both The Wall Street Journal and Congress revealed herself ahead of an interview with the CBS program "60 Minutes." According to the documents, Facebook's executives recognized the negative consequences of Instagram for younger users, and that the company's leaders were well aware of its widespread use among children.


Facebook assured users that their data was not jeopardized during the outage, stating: "There is no indication that user data was compromised as a result of this downtime."


Several businesses lost nearly a day of productivity


The Facebook outage lasted almost 24 hours, causing some organizations to be upset and web activities disrupted.

Many people use Facebook, Instagram, and WhatsApp to share photographs and videos with their loved ones, but many companies see the platforms as a main tool for marketing, connecting with consumers, and selling products and services.


The outage left many users of the affected apps unable to share photos, videos and messages with their loved ones.


Many organizations had to postpone events, while others could not communicate at all with clients or customers. Some companies also saw a decrease in sales due to the lack of communication.





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